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关于虚拟号码支持服务的最热门问题。
1. 是否可以再一次使用之前买的号码？
由于技术原因，在会话20分钟后再次重复接收短信是不可能的。换句话说，你不能重复使用该号码来发送另一条信息。
接受虚拟号码的几条短信，在20分钟的激活会话中，也许不是对所有国家都是如此。
2. 我拿了号码，但是短信没有来，或者号码已经在服务上注册了，钱被提走了，我不能开户了！"。
如果带有确认码的短信没有到达，那么钱，在激活环节结束后，将在15-20分钟内自动回到你的余额中去
3. 忘了写下你买的电话号码，我在哪里可以找到它？
到个人账户部分的 "交易历史 "部分去找。你可以选择你想看的激活的时期，下面会有你指定时期的整个激活列表...
4. 我被禁言了，为什么呢...？
封锁账户的常见原因之一是破坏数字。我们禁止这种行为。我们的系统会自动封锁您的账户60分钟，如果成功激活的百分比低于10%，请设置您的软件，使成功激活的百分比超过10%，系统就不会封锁您。
5. 列表中没有必要的服务，怎么办？
滚动 "服务 "标签窗口到列表的末尾，你会看到提供这种服务的国家的 "任何其他 "按钮。呈现 "任何其他 "服务的国家可以在完整的价格列表中看到。
6. 代码没来，怎么办？
首先，我们建议在你身边寻找原因。尝试改变网络浏览器，将激活码的等待时间增加到20分钟，使用不同的射频运营商的号码，有时它可以帮助我们的用户。
如果你还有任何问题或有任何建议，我们将很高兴看到它们。要提出问题，请使用下面的反馈表。
7. More money was written off than was indicated in the price
Sorry, the price probably changed at the time of purchase because our prices depend on demand and are updated automatically every 5 minutes. The higher the demand, the higher the prices. Lower demand means lower prices.
If you work with the API, you can set a maximum price limit on the Profile page.
8. How to use the purchased number to receive SMS again
❗️Only if you purchased the number from us. All numbers are disposable, but in 10% of cases we can restore the number manually and give you a text message. Approximate price 1000-4500 rubles per number. Does the price suit you? Then go to the "Transaction History" section, find the phone number you are interested in and click on the "Get more sms" button and follow the further instructions.
9. How to move money into a long term lease
Contact support and provide registration accounts.
10. Add new numbers or a new site to accept sms
Our SIM card providers see number usage statistics online. They add new numbers without a time limit.
If you want us to add a new site for receiving SMS, then we can do this, provided that you are ready to buy more than 100 numbers per day and we have enough numbers to separately add a new site for SMS. If you want to buy less than 100 numbers a day use the menu item "not on the list"
11. The payment is not credited for a long time
If the payment was from a bank card
Usually the transfer occurs within a few minutes, but depending on the load on the payment system, the transfer may increase by 1-3 hours. If the money is not credited within 8 hours, write to support.
If you paid with cryptocurrency through CoinPaymentsthen check the status of your payment here https://www.coinpayments.net/supwiz-buyer you will need Payment ID, TXID or adress.
If Cryptomusplease contact the payment system you used to find out the status of the payment. Most likely he did not reach us.
If Free-Kassa, then write to the support service https://freekassa.ru/support At the moment the problems are on their side. Sorry for the inconvenience, but this is the only payment system that accepts payments from Ukraine.
12. Refund
If the SMS does not arrive, the money will automatically be returned to your balance.
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If you receive an SMS but the wrong code, write to support and attach a confirmation screenshot (where it says that the number is used or blocked, except in cases with an error when canceling the number #404).
❗️Do not send a screenshot from our website only from the site where you are trying to register.
If you want to withdraw money from the site balance, please provide a detailed comment about the reason for the withdrawal.
13. Your account was blocked or deleted after registration
Our service is only to receive sms on a temporary phone number. We are not responsible for created accounts; all actions, including possible blocking, are carried out solely at the risk and peril of the end user who purchased the SMS number.